Refund and Returns Policy
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.
To qualify for a return, you must leave the item unused and in the same condition that you received it. You must also keep it in the original packaging.
Several types of goods are exempt from being returned. For instance, we do not accept perishable items such as food, flowers, newspapers, or magazines. Our policy also excludes intimate or sanitary goods, hazardous materials, or flammable liquids and gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
We grant partial refunds only in certain situations:
Books with obvious signs of use.
Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records.
Any item not in its original condition, damaged items, or items missing parts for reasons not due to our error.
Any item that you return more than 30 days after delivery.
Refunds
Once we receive and inspect your return, we will email you to confirm arrival. We will also notify you whether we approve or reject your refund.
If we approve your request, we will process your refund and automatically apply a credit to your credit card or original payment method within a few days.
Late or missing refunds
If you haven’t received your refund yet, please check your bank account again first.
Your next step is to contact your credit card company, as it may take some time before they officially post your refund.
After that, contact your bank because they often require some processing time before a refund appears.
If you have completed all of these steps and still have not received your refund, please contact us at constantin@constantinfloors.com.
Sale items
We only refund regular-priced items. You cannot get a refund for sale items.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at constantin@constantinfloors.com and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
In cases where the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at constantin@constantinfloors.com for questions related to refunds and returns.